Service & Support
Reliable Generator Service & Support You Can Trust
At Dianbida Power Equipment (Jiangsu) Co., Ltd., we understand that reliable service is just as important as reliable equipment.
With our experienced R&D team and dedicated customer support team, we provide a complete service system covering pre-sales, in-process, and after-sales stages.
Our goal is simple:
👉 Ensure your generator runs smoothly, efficiently, and without interruption
Pre-Sales Service – Tailored Solutions for Your Needs
Before you place an order, our professional sales team works closely with you to fully understand your project requirements.
- Detailed demand analysis and consultation
- Technical evaluation with engineering team
- Customized generator solutions based on your application
- Coordination with production and quality inspection for special requirements
👉 We don't just sell products - we help you choose the right solution.
In-Sales Service – Transparent & Controlled Production
During production, we strictly follow international quality standards to ensure product reliability.
- ISO9001 quality management system implementation
- Strict compliance with production processes
- Real-time production tracking
- Timely communication and updates
👉 You always know what's happening with your order.
After-Sales Service – Fast Response & Global Support
We provide comprehensive after-sales support to ensure long-term performance and peace of mind.
24/7 Technical Support
- support via phone and online communication
- Free on-site technical training for customers
- Regular follow-up on equipment operation
Fast Response Mechanism
- Response within 2 hours after receiving your inquiry
- On-site support if remote solution is not sufficient
On-Site Service Coverage
Service network available in multiple regions
Arrival time:
- Within 4 hours (local regions)
- Within 12 hours (areas without service points)
- Within 48 hours (remote areas)
Warranty Policy
- 12 months or 1000 operating hours (whichever comes first)
- Free maintenance within warranty period
👉 We make sure your power system is always supported, wherever you are.
Spare Parts & Maintenance Support
- Stable supply of original spare parts
- Professional maintenance guidance
- Long-term service partnership support
Contact Our Service Team
If you need technical support or service assistance, feel free to contact us:
WhatsApp: +86 18112146366